Privacy Policy & Terms of Distribution

1.1 Data Collection & Purpose

Parker Pianos respects your privacy. As an international manufacturer and B2B distributor, we collect minimal personal and corporate data strictly necessary for processing dealership inquiries, providing digital catalogs, and fulfilling OEM orders. All data is processed in accordance with European General Data Protection Regulation (GDPR) standards.

1.2 Information We Collect

• Direct Contact Data: Name, commercial email address, and telephone number submitted through our contact forms.
• Commercial Details: Company name, registered showroom address, VAT/tax identification, and regional territory for dealership applicants.
• Technical Logs: Anonymous analytical data used solely to ensure stable website performance.

1.3 Data Protection & Third Parties

We do not sell, lease, or monetize customer or dealer information. Data is used exclusively by Parker Pianos Europe to evaluate distribution partnerships, send requested technical dossiers, and provide post-sale technical support.

2.1 Catalog & Product Specifications

All specifications, photographic material, dimension charts, and sound-engine descriptions on this website are provided for commercial reference. Parker Pianos reserves the right to refine acoustic mechanics, cabinet finishes, and DSP sound profiles without prior notice in pursuit of continuous product enhancement.

2.2 Authorized Dealership Policy

Submitting an inquiry through our digital channels does not constitute an authorized distributor agreement. Official retail rights, territory exclusivity, and OEM supply programs are governed solely by signed commercial contracts issued by our European central office. Unauthorized resale or private-label rebranding without written authorization is prohibited.

2.3 Intellectual Property Rights

The "Parker Pianos" trade name, brand identity, acoustic resonance chamber engineering, and visual media are the exclusive property of Parker Pianos Ltd. Reproduction, distribution, or digital mirroring of catalog assets requires prior written authorization.

3.1 Custom OEM & Institutional Supply

We provide bespoke manufacturing solutions for conservatories, educational institutions, and international commercial retailers. Minimum order quantities (MOQ), production lead times, and custom badge regulations are determined per institutional supply agreement.

3.2 Standard 2-Year European Warranty

All Parker digital pianos include a comprehensive 2-Year Limited European Manufacturer Warranty covering keybed progressive hammer assemblies, mainboards, power modules, and acoustic driver electronics against defects under standard operational use.

3.3 Warranty Exclusions

The warranty excludes damages resulting from improper storage, excessive environmental humidity, liquid spillage, cosmetic finish wear on wooden cabinets or brass pedals, and uncertified third-party electronic modifications.